London Hop-On Hop-Off Bus - Reviews

Rating of the activity

8/ 10

7.9880286738351 558 reviews | 10,957 travellers

Customer scoring

219

184

Type of traveler

Travelling alone (37)

Couple (96)

Group of friends (68)

With small children (114)

With older children (130)

Opinions of real clients who booked our products.

See only reviews with text

11 / Apr / 2022

Vanessa Ontiveros

Vancouver, Canada

There is so much traffic in London that the bus can take longer between stops than it says. We did not like the audios as they were more meant for kids or families with children. I was expecting more historical/architectural information but the info was scarce and a bit irrelevant. Since a tourist bus is the best way to see a city, I would recommend a different company.

In the description of our page there is an attached file in which we indicate the stops and schedules of the different bus routes. We are sorry if this was not helpful. We always strive to provide the best service possible.

I travelled with my partner

26 / Oct / 2021

Corinne

Montenegro

I travelled with small children

08 / Sep / 2021

Jane

The United States

The Hop On Hop Off Bus tour and guides were all wonderful. The problem was with Civitatis, the company i purchased the tickets ftom. Their email directed me to an office that no longer exists to pick up the ticket voucher. This was a waste of time and money and was frustrating, and the Civitatis phone is not staffed. Civitatis should have verified that the office they are sending customers to still exists; it does not. Again, the actual Hop On Hop Off tours abd guides were excellent!

We have checked that the meeting point we indicated is correct. However, the local provider has added new signage to make it easier to find. We are sorry to hear that your experience was not 100% satisfactory.

I travelled by myself

29 / Dec / 2019

Anonymous

Spain

30 / Jul / 2019

Azul Sottano

Mendoza, Argentina

I travelled by myself

10 / Apr / 2019

Norma Martinez

New Jersey, The United States

I travelled by myself

11 / Nov / 2018

Jorge Rico

Miami, The United States

Sometimes the audio doesn’t work properly and also they are explaining something and all of the sudden they cut the explanation and start with something else

I travelled with teenagers

17 / Aug / 2018

Anonymous

Wincheater, United Kingdom

I travelled with my partner

12 / Jun / 2022

Anonimo

Italy

Il primo autobus e’ passato dopo circa 25 min e quindi era strapieno come fosse all’ora di punta di un giorno lavorativo. Tutti accalcati e in piedi. Poi per fortuna meglio. Da migliorare anche la pulizia

The first bus passed after about 25 min and was therefore packed as it was at rush hour on a working day. All crowded and standing. Then fortunately better. Cleaning should also be improved

Il fornitore locale si sforza di offrire un'esperienza di viaggio in autobus arricchente. A seconda di vari fattori esterni, come il traffico, è possibile che si verifichino lievi discrepanze nella frequenza. Ci scusiamo per gli eventuali disagi causati. Siamo comunque lieti che siate riusciti a godervi l'attività. Translate this opinion into English.

The local supplier strives to offer an enriching bus travel experience. Depending on various external factors, such as traffic, there may be slight discrepancies in frequency. We apologize for any inconvenience this may cause. However, we are pleased that you were able to enjoy the activity. Opinion translated. Show original.

I travelled with small children

11 / Jun / 2022

Anonymous

05 / Jun / 2022

Anonymous

02 / Jun / 2022

Olga

Andorra

Fatal, no nos avisaron que era el Jubileo y estaban las calles cortadas, abarrotadas de gente y no se podía ni pasar. El bus hizo otro recorrido y no pasaba por muchas de las paradas. No pudimos ver casi nada...

Fatal, they didn't tell us that it was the Jubilee and the streets were cut off, packed with people and you couldn't even get through. The bus made another route and did not go through many of the stops. We couldn't see much of anything...

Estamos estudiando el caso para darte una respuesta definitiva. La publicaremos cuanto antes y te avisaremos por email. Translate this opinion into English.

We are studying the case to give you a definitive answer. We will publish it as soon as possible and we will notify you by email. Opinion translated. Show original.

I travelled with small children

31 / May / 2022

Ana María

Mexico

Son un poco apresuradas las visitas a cada lugar. Translate this opinion into English.

The visits to each place are a bit rushed. Opinion translated. Show original.

I travelled with teenagers

30 / May / 2022

Carlos

Tigre, Argentina

Muy buenos ómnibus,, buen recorrido y frecuencia. Translate this opinion into English.

Very good buses, good route and frequency. Opinion translated. Show original.

I travelled with my partner

21 / May / 2022

Fernando Sánchez

Naucalpan, Mexico

Fue un gran viaje y las e,plicaciones de la guía muy bienas Translate this opinion into English.

It was a great trip and the explanations of the guide very good Opinion translated. Show original.

I travelled with friends

09 / May / 2022

Anonymous

Spain

Fenomenal para verlo todo si tienes poco tiempo paradas fáciles los cascos funcionan bien Translate this opinion into English.

Great to see it all if you're short on time easy stops headphones work well Opinion translated. Show original.

I travelled with teenagers

09 / May / 2022

Kostyantyn

Portugal

I travelled with my partner

08 / May / 2022

Yasenka Sanchez Grima

Spain

I travelled with small children

06 / May / 2022

Belen Vidal Cardeña

Amposta, Spain

En la reserva de bus que mandasteis ponía que la salida de la ruta nocturna era desde Victoria Station y no es correcto, es desde el ojo de Londres según pudimos averiguar. Como consecuencia perdimos el paseo el barco porque una tarde era para el bus nocturno y la otra para el barco ya que por las mañanas teníamos otros tours contratados. La segunda tarde hicimos el tour pero la primera la perdimos esperando y preguntando. Ruego nos devuelvan la parte del dinero que corresponda al ser su error.

In the bus reservation that you sent, it stated that the departure of the night route was from Victoria Station and it is not correct, it is from the London eye as we could find out. As a consequence, we missed the boat tour because one afternoon was for the night bus and the other for the boat, since in the mornings we had other tours booked. The second afternoon we did the tour but the first we lost it waiting and asking. Please return the part of the money that corresponds to being your mistake.

Hemos confirmado que la información sobre el tour nocturno no era correcta. Ya se ha actualizado para que no haya más confusiones de este tipo. Se te ha reintegrado la cantidad correspondiente al tour nocturno. Sentimos las molestias causadas. Translate this opinion into English.

We have confirmed that the information about the night tour was not correct. It has already been updated so that there is no more confusion of this type. You have been refunded the amount corresponding to the night tour. We are sorry for the inconvenience caused. Opinion translated. Show original.

I travelled with friends

04 / May / 2022

Madjid

Athis Mons, France

Très bonne Activité. Les Bus BigBus et leurs parcours sont très bien pour découvrir Londres. Mais lors de l'achat du billet sur votre site Civitatis il est noté que pour un billet 2 jours, il est inclus une croisière sur la Tamise jusqu'à Greenwich or avec ce Billet 2 jours avec la compagnie Big Bus la croisière est limitée à Tower Bridge (ce qui est au final bien indiqué sur le site Big Bus mais pas sur votre site). Nous avons du payé un supplément pour aller jusqu'à Greenwich..... Translate this opinion into English.

Very good activity. BigBus Buses and their routes are very good for discovering London. But when buying the ticket on your Civitatis site it is noted that for a 2 day ticket, it is included a cruise on the Thames to Greenwich or with this 2 day ticket with the Big Bus company the cruise is limited to Tower Bridge (which is ultimately well indicated on the Big Bus site but not on your site). We had to pay extra to go to Greenwich..... Opinion translated. Show original.

I travelled with teenagers

558 reviews

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