London Hop-On Hop-Off Bus, Big Bus - Reviews

Rating of the activity

7.80 / 10

7.7573333333333 690 reviews | 14,269 travellers

8 photos of travellers

Customer scoring

264

226

124

Type of traveler

Travelling alone (49)

Couple (127)

Group of friends (81)

With small children (133 )

With older children (161 )

Opinions of real clients who booked our products.

See only reviews with text

06 / Sep / 2022

Anonymous

Madrid,

I travelled with small children

11 / Apr / 2022

Vanessa Ontiveros

Vancouver, Canada

There is so much traffic in London that the bus can take longer between stops than it says. We did not like the audios as they were more meant for kids or families with children. I was expecting more historical/architectural information but the info was scarce and a bit irrelevant. Since a tourist bus is the best way to see a city, I would recommend a different company.

In the description of our page there is an attached file in which we indicate the stops and schedules of the different bus routes. We are sorry if this was not helpful. We always strive to provide the best service possible.

I travelled with my partner

26 / Oct / 2021

Corinne

Montenegro

I travelled with small children

08 / Sep / 2021

Jane

The United States

The Hop On Hop Off Bus tour and guides were all wonderful. The problem was with Civitatis, the company i purchased the tickets ftom. Their email directed me to an office that no longer exists to pick up the ticket voucher. This was a waste of time and money and was frustrating, and the Civitatis phone is not staffed. Civitatis should have verified that the office they are sending customers to still exists; it does not. Again, the actual Hop On Hop Off tours abd guides were excellent!

We have checked that the meeting point we indicated is correct. However, the local provider has added new signage to make it easier to find. We are sorry to hear that your experience was not 100% satisfactory.

I travelled by myself

29 / Dec / 2019

Anonymous

Spain

30 / Jul / 2019

Azul Sottano

Mendoza, Argentina

I travelled by myself

10 / Apr / 2019

Norma Martinez

New Jersey, The United States

I travelled by myself

11 / Nov / 2018

Jorge Rico

Miami, The United States

Sometimes the audio doesn’t work properly and also they are explaining something and all of the sudden they cut the explanation and start with something else

I travelled with teenagers

17 / Aug / 2018

Anonymous

Wincheater, United Kingdom

I travelled with my partner

05 / Dec / 2022

Anonymous

04 / Dec / 2022

Anonymous

03 / Dec / 2022

Anonymous

03 / Dec / 2022

Anonymous

03 / Dec / 2022

Carlos

Beer Sheva, Israel

Casi todo fue bien, pero nos perdimos el paseo nocturno dado que llegamos al punto de partida con alginos minutos de retazo con el bus comun por atascamientos de transito. Seria conveniene que haya mas de un bus nocturno.

Almost everything went well, but we missed the night tour since we arrived at the starting point with a few minutes to spare with the common bus due to traffic jams. It would be convenient to have more than one night bus.

En nuestra web especificamos los horarios de las rutas a pie incluidas en la actividad, según la modalidad contratada. Sentimos las molestias, y que no hayas podido ver antes esta información. Translate this opinion into English.

On our website we specify the schedules of the walking routes included in the activity, according to the contracted modality. We are sorry for the inconvenience, and that you have not been able to see this information before. Opinion translated. Show original.

I travelled with my partner

29 / Nov / 2022

Maria Cecilia Jara Morales

Los Angeles, Chile

Me pareció excelente, recorre los lugares mas importantes y lo mejor fue el tour nocturno Translate this opinion into English.

I thought it was excellent, it covers the most important places and the best thing was the night tour Opinion translated. Show original.

I travelled with friends

29 / Nov / 2022

Regis Coradi

Fortaleza, Brazil

I travelled with my partner

27 / Nov / 2022

Josefina Sevilla López

Spain

Se me cobro 2 veces...tenia q hacer el viaje el sábado otro lo anulé xa hacerlo domingo...y lo hice domingo y me lo han cobrado.dis veces....e intentado reclamarlo pero es imposible la comunicación con civitatus...exijo la devolución

I was charged 2 times... I had to make the trip on Saturday another one, I canceled it to do it on Sunday... and I did it on Sunday and they have charged me twice... and I tried to claim it but communication with civitatus is impossible ...I demand the return

Las condiciones de cancelación de cada actividad están explicadas tanto en el bono como en la descripción web de la misma. Fuera de estos plazos, no es posible que se reembolse la cancelación. Sentimos que no hayas podido ver antes esta información. Translate this opinion into English.

The cancellation conditions of each activity are explained both in the voucher and in its web description. Outside of these deadlines, it is not possible for the cancellation to be refunded. We are sorry that you were not able to see this information sooner. Opinion translated. Show original.

I travelled with my partner

26 / Nov / 2022

Anonymous

Spain

Creía que estaría todo más organizado. El bus sucio y guía con auricular regular

I thought everything would be more organized. The dirty bus and guide with a regular headset

Nuestro equipo local se esfuerza por organizar el recorrido de la forma más eficiente y cómoda posible para todos los participantes. Sentimos que el paseo no haya sido como esperabas. Translate this opinion into English.

Our local team strives to organize the tour as efficiently and comfortably as possible for all participants. We are sorry that the tour has not been as you expected. Opinion translated. Show original.

26 / Nov / 2022

Anonymous

Madrid, Spain

Conductores muy amables, y con la app de BigBusTours súper fácil organizar tiempos y paradas. Ha sido un acierto Translate this opinion into English.

Very friendly drivers, and with the BigBusTours app it is super easy to organize times and stops. It has been a success Opinion translated. Show original.

I travelled with friends

25 / Nov / 2022

Gemma

Zaragoza, Spain

Muy bien Translate this opinion into English.

Very well Opinion translated. Show original.

I travelled with teenagers

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