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Transfers in London

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FAQs

  • P - How far ahead of time should I book my transfer?

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    It is possible to book a private transfer service in London with a minimum of 8 hours in advance

  • P - How long does the journey from the hotel to the airport take?

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    Due to London’s size and traffic, especially during rush hour, we recommend booking the pick-up at the hotel minimum 3 hours before the flight departure time (3,5 hours for Gatwick and Stansted). If you have to check in your luggage, are travelling during rush hour or are staying far away from the airport, we recommend booking the transfer 4 hours before your flight.

  • P - What pick up time should I choose?

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    For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
    For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. 
    For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.

  • P - How long will the driver wait for me?

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    • Airports: 1 hour from the plane's arrival time.
    • Cruise ports: 30 minutes from the time indicated when making your reservation.
    • Tran stations: 15 minutes from the train's arrival time.
    • Hotels and apartments: 15 minutes from the time indicated when making your reservation.

    If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
     

  • P - Where will the driver be waiting for me?

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    • Airports:
      1. Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
      2. Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
    • Ports: the driver will wait in the arrivals terminal.
    • Train stations: the driver will wait at the exit of the train's arrival platform.
    • Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.

  • P - Are the prices final? Are there any extra charges?

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    Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
     

  • P - How many people can travel in the vehicle?

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    The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
    If your group is large, you should reserve more than one vehicle.
     

  • P - How many suitcases can I take?

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    During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
    The maximum dimensions per type of suitcase are:

    • Hand luggage: total length, height and width adding up to no more than 115 cm.
    • Large suitcase: total length, height and width adding up to no more than 155 cm.

  • P - Are child seats available?

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    During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.

  • P - How can I find out my flight number?

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    The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.

  • P - Do I have to let someone know if my flight, boat, or train is delayed?

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    Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.

  • P - Why do I need a working mobile phone?

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    A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.

  • P - Who is responsible for a missed flight?

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    The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.

  • P - Is it possible to make various stops?

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    If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.

  • P - Can I share the vehicle with other people?

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    We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.

  • P - Will the driver speak English?

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    Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

  • P - Do you have transfers in other destinations?

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    Yes, here you can see all the destinations where we offer airport transfers.

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Total price per vehicle

Heathrow Airport Hotel in London US$ 116.10
Stansted Airport Hotel in London US$ 152.13
Luton Airport Hotel in London US$ 150.80
Gatwick Airport Hotel in London US$ 152.13
London City Airport Hotel in London US$ 106.76
London Southend Airport Hotel in London US$ 196.18

Our customers' reviews

These are genuine reviews written by our customers.
9.30 / 10
9.28
40,300 reviews | 603,997 travellers

5 out of 40,300 reviews

10

07 / 25 / 2025

M
Maria Gema

Madrid , Spain

Puntual y amable. Pero terminamos mareados los que íbamos en los asientos contrarios a la marcha. No nos han gustado esos asientos, hemos llegado con ganas de vomitar. Sería conveniente que fuesen vehículos con asientos en sentido de la marcha, para trayectos largos.

I travelled with teenagers
10

07 / 25 / 2025

F
Francisco Javier

Piera, Spain

Todo perfecto!!! Conductor muy atento y amable, hizo muy ameno el trayecto explicandonos cosas para mejorar nuestra estancia en Londres. Tanto que repetiremos con él en el trayecto del hotel al aeropuerto en la vuelta! Totalmente recomendable. De 10!!!

I travelled with teenagers
10

07 / 08 / 2025

L
Lorenaparejacalero Pareja Calero

Sevilla , Spain

El traslado fue perfecto,el conductor llegó incluso 5 minutos antes de la hora confirmada y cuando íbamos llegando al aeropuerto nos encontramos con un atasco por lo que parecía ser un accidente de tráfico y nos buscó otra ruta llegando así perfectamente a tiempo. Recomiendo esta opción a todo el que llegue a Londres y quiera comodidad y rapidez. Sin duda volvería a contratar los servicios. También me gustaría mencionar al conductor q nos llevó en la llegada a Londres igualmente impecable. Translate this opinion into English.

The transfer was perfect. The driver arrived five minutes before the confirmed time. As we were arriving at the airport, we encountered a traffic jam due to what appeared to be a traffic accident. He found us another route, arriving perfectly on time. I recommend this option to anyone arriving in London who wants convenience and speed. I would definitely use their services again. I'd also like to mention the driver who took us to London upon arrival, who was equally impeccable. Opinion translated. Show original.

I travelled with small children
8

07 / 05 / 2025

G
Gabriel

Spain

El conductor contactó conmigo previamente para confirmar los datos. Cuando llegamos nos informó de que llegaría unos minutos tarde y nos pidió que saliéramos fuera del aeropuerto para ganar tiempo. El viaje fue bien. La calle del hotel estaba cortada y no pudo dejarnos justo delante del hotel pero nos dejó muy cerca y nos indicó hacia donde teníamos que ir. Translate this opinion into English.

The driver contacted me beforehand to confirm the details. When we arrived, he informed us he would be a few minutes late and asked us to leave the airport to save time. The trip went well. The road to the hotel was blocked, and he couldn't drop us off right in front of it, but he did drop us off very close and directed us to where we needed to go. Opinion translated. Show original.

I travelled with teenagers
10

06 / 27 / 2025

C
Clara Medrano Jurado

Castellon , Spain

El conductor nos recogió un poco antes y llegamos a tiempo pese al mucho tráfico Muy distinto del que nos recogió a la llegada a Londres Nos hizo subir hasta el quinto piso de un parking y luego volver a bajar al cuarto piso cargadas con las maletas Tardamos tres horas en llegar al.hotel Muy mal

I travelled with teenagers
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