P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in London with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
Due to London’s size and traffic, especially during rush hour, we recommend booking the pick-up at the hotel minimum 3 hours before the flight departure time (3,5 hours for Gatwick and Stansted). If you have to check in your luggage, are travelling during rush hour or are staying far away from the airport, we recommend booking the transfer 4 hours before your flight.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

9.10 / 10

9.1333333333333

28,223 reviews | 318,233 travellers

5 out of 28,223 reviews

06 / 17 / 2022

Anonymous

United States Minor Outlying Islands

Texted the guy and wasn’t at the gate so I had to pay for a taxi. Even worse they said they will will charge me . And then they said they never got my text.

We have confirmed that your flight arrived half an hour earlier than booked. The driver, however, was waiting for you, but was unable to reach you. We are sorry that you did not enjoy the transfer.

I travelled by myself

06 / 03 / 2022

Tracy

The United States

Raven was great—on time, professional and friendly. We really enjoyed your service and would highly recommend to others!

I travelled with teenagers

04 / 19 / 2022

Christine Powers

Orlando, The United States

Wow! I could not recommend our driver enough! Gaston was OUTSTANDING! He followed our flight, saw that we were delayed but got us from Gatwick to London City with time to spare! Super friendly, extremely knowledgeable and above all, a safe & secure driver. Helped with the luggage and his communication before, during and after was above par! If you are looking for the best driver Civitatis has, ask for Gaston! You will not regret it! Thank you 1000% Gaston - you are the BEST!

I travelled with my partner

11 / 05 / 2021

Nicola

Anchorage, United States Minor Outlying Islands

Smooth pick up drop off

I travelled with friends

10 / 05 / 2021

Ofer Aviram

Israel

Driver arrived 5 minutes before time. Ride was very comfortable

I travelled with friends

Show all the reviews

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