Thames Sunset Sightseeing Cruise - Reviews

Our customers' reviews

All our reviews have been written by customers who have booked with Civitatis.

These are genuine reviews written by our customers. All customers that reserve our activities will receive an email so that they can review the activity and share it with other travelers.

Customer scoring

Type of traveler

Person traveling alone (4)

Couple (84)

Group of friends (39)

Family with small children (2)

Family with adolescent children (25)

10 / 03 / 2020

Therese Joy Pedrera

London, United Kingdom

I travelled with friends

09 / 18 / 2020

Gavin

Tunbridge, United Kingdom

No one returned my query, and there was no one to contact with a question after I had booked?

We only have found one question sent by you and we sent a response only a few minutes after receiving it.

I travelled with friends

03 / 08 / 2020

Jenny

Copenhagen, Denmark

It was nice, but we turned around before reaching the houses of parliament. I expected to pass them to have a good view of them. Then we returned earlier than expected and it was not a full 2h tour. The food was very cold and the mini pizza felt like it hadn't seen an oven at all and might just as well has been served after thawing frozen pizza. The live music was very nice.

I travelled with friends

09 / 22 / 2019

Joe

Ennis, Tx, The United States

Windows were so dirty none of us could see. The cabin partially filled up with fumes from the fuel. Disappointing

We have sent the message to our partner to check. Thanks for sending your review.

I travelled with my partner

07 / 04 / 2019

Anonymous

Spain

10 / 05 / 2018

Helen Brown

St Neots, United Kingdom

This excursion was meant to be a birthday treat for a friend and some additional guests. We all travelled and stayed in London, at extra expense, for this trip followed by a meal out only to be told upon arriving at the Pier, expecting to board, that the trip had been cancelled with absolutely no reason as to why. I had sympathy for the young man who informed us as he was only the messenger, however he was the one having to deal with upset customers such as ourselves and many others with his onl

Our After-Sales Customer Service has handled your claim and we believe they have given you an adequate response. We are very sorry for the inconveniences caused.

I travelled with friends

06 / 05 / 2018

Naresh Hosangady

Mumbai, India

Your service was ridiculous. When we went to Westminster pier we were told that there was no sunset cruise planned for today. I called your customer service and gave my booking number and I was promised a refund but I still have not got it.

Having spoken with our local provider, we have refunded the amount paid. We apologise for any inconvenience.

I travelled with friends

05 / 06 / 2018

Javier Salcedo

Logroño, Spain

We weren't allowed to embark! You ruined our evening. I will make a claim.

Having spoken with our local provider, we have refunded the amount paid. We apologise for any inconvenience.

I travelled with my partner

03 / 14 / 2020

Julie Dupoux

Paris, France

Un excellent accueil et service. Un cadre idyllique. Les amoureux se retrouvent, dansent sur des musiques romantiques mais pas niaises du répertoire classique : pop, jazz... Les petits fours arrivent par milliers Il y a du choix ! A refaire sans hésiter Translate this opinion into English.

An excellent welcome and service. An idyllic setting. Lovers meet, dance to romantic but not foolish music from the classical repertoire: pop, jazz ... The petit fours arrive by the thousands There is a choice! A repeat without hesitation Opinion translated. Show original.

I travelled with my partner

03 / 06 / 2020

Maricarmen

Almería, Spain

El crucero por el Támesis fue increíble, los canapés justitos pero están bien, las vistas increíbles desde el crucero. Translate this opinion into English.

The Thames cruise was incredible, the canapés just but are good, the incredible views from the cruise. Opinion translated. Show original.

I travelled with my partner

03 / 06 / 2020

Anonymous

Madrid, Spain

I travelled with my partner

03 / 01 / 2020

Anonymous

Spain

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